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The Lamb Company

General Office Assistant

Administration – Etobicoke, Ontario
Department Administration
Employment Type Full-Time
Minimum Experience Entry-level
Compensation Competetive

About You

Do you have a professional and cheerful telephone manner?

Are you accurate, organized and efficient with a sense of urgency to complete all tasks?

Do you  have administrative experience within the perishable food industry, related to order entry, data entry, EDI or freight invoicing?

Then read on to learn about our General Office Assistant opportunity in the Toronto Head Office. This role will appeal to people who have a strong work ethic, excellent data entry and time management skills.

About Us

The Lamb Company is a farmer owned cooperative that has been in business for over 50 years. We are a leading North American supplier of premium imported lamb brands and specialty meats to the top retail and food service customers. We pride ourselves on the highest safety and quality standards and offer products that are traceable from Pasture to Plate.TM

To learn more about our company, go to


General Office Assistant

     Reports To: VP Finance, CFO

     Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.

     Terms: Permanent, with benefits after 3 months


Position Overview:

The General Office Assistant drives shareholder value by providing timely, accurate and high volume data entry and administrative support to the following areas: reception, invoicing, accounts receivable, admin / sales support, and inventory control. The General Office Assistant answers and directs phone calls, manages couriers, and acts as a floater to cover regular workload, vacation absences and high volume as needed. The General Office Assistant documents processes and procedures across the various roles to enable seamless coverage of any position even if not frequently supported. Additionally, the General Office Assistant supports admin / sales projects or new implementations, such as set up and daily processing of Advance Shipment Notice (ASN), Global Supply (GS1), and similar Product Registry (ECCnet) electronic processes.


Major Responsibilities

  • Enters EDI invoices and runs EDI reports
  • Sorts, organizes and matches supporting documents (Purchase Orders, Weigh Bills, Freight), checks for accuracy and transmits data via EDI
  • Assists with claims and outstanding A/R
  • Enters orders and sales related data in inventory management system (Great Plains Dynamics)
  • Answers incoming calls and questions from customers
  • Takes and delivers messages
  • Transfers calls to voice mail
  • Provides callers with address, directions, fax numbers

Welcomes and signs in visitors, announces visitors to appropriate personnel Performs clerical duties, such as copying and collating for department and meetings Handles all couriers for the company Opens regular and interoffice mail and distributes to appropriate personnel Files incoming and outgoing faxes Files high volume of invoices daily Maintains relationships and constant communication with internal staff, external customers, couriers, third party vendors, in-house and third party warehouse staff

Key Success Measures

  • Efficient and timely order entry, data entry, customer service, sales and accounts receivable support
  • Accurate and timely administration of documentation, filing and retrieval
  • Accurate and complete orders entered into Dynamics
  • Successful implementation and ongoing processing in ASN and other electronic business processing   

 Qualifications & Considerations for the Position

  • College or high school diploma
  • 2 years’ data entry, order processing, customer service and inside sales experience, preferably in the food processing industry
  • Professional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholders
  • Strong math and reasoning skills for data/order entry, keyboarding 55 wpm
  • Fluent in English
  • Organized self-starter with proven ability to co-ordinate and effectively follow up on multiple projects and assignments and meet all deadlines
  • Excellent ability to plan, organize and prioritize with attention to detail and accuracy
  • Proven ability to work under pressure, resolve problems, and keep others informed of status updates
  • Proficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)
  • Team player with high integrity, values and a positive attitude


The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.



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  • Location
    Etobicoke, Ontario
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