CSR / Order Entry / Sales Support

Sales/Sales Support · Pedricktown, New Jersey
Department Sales/Sales Support
Employment Type Full-Time
Minimum Experience Mid-level
Compensation Competitive

About You


Do you take pride in Customer Service, Order Entry and Inside Sales support? Are you a great communicator and love to work in a dynamic team environment? Is your organization, accuracy and follow up skills part of your work DNA? If so, you will be a great addition to our team that supports our premium protein lamb and beef sales across the Eastern USA. Read on and apply to this great opportunity in the South Jersey area. 


About Us


The Lamb Company is a farmer owned cooperative that has been in business for over 50 years. We are a leading North American supplier of premium imported lamb brands and specialty meats to the top retail and food service customers. We pride ourselves on the highest safety and quality standards and offer products that are traceable from Pasture to Plate.


To learn more about our company, go to www.thelambcompany.com


Position Overview


The Customer Service Representative / Order Entry / Sales Support position drives shareholder value by providing timely and accurate customer service, order entry, and inside sales support for high quality products that meet our specifications and consumer expectations. This position coordinates and expedites the sales documentation process from entering orders through to order fulfillment. Additionally, this position proactively implements processes and procedures to improve the efficiency and accuracy of our order entry and sales order fulfillment while delivering excellent customer service. 


Major Responsibilities


 


  • Processes orders through email and EDI, checks pricing, product number, inventory on hand for accuracy and completeness
  • Calls customers, takes orders over the phone, and completes sales order form
  • Calls customers for receivable collections and ensures accounts are current
  • Enters and allocates orders in inventory management system (Great Plains Dynamics)
  • Monitors orders and troubleshoots for any issues with inventory, fulfillment, or logistics
  • Enters and prints picking ticket
  • Provides sales staff with reports (stock status, sales reports, accounts receivable listings)
  • Answers incoming calls and questions from customers
  • Assists in inventory reconciliations
  • Maintains relationships with internal staff, external customers and third party warehouse employees
  • Builds sustainable customer relationships of trust through open and interactive communication
  • Ability to multi-task, prioritize and manage time effectively


 


Success Measures:


  • Efficient and timely customer service, sales and accounts receivable support
  • Accurate and timely administration of documentation
  • Accurate and complete orders entered into Dynamics 
  • Ability to multi-task, prioritize and manage time effectively


 


Qualifications & Considerations for the Position


  • College or high school diploma
  • 5 years’ customer service and inside sales experience, preferably in the meat industry
  • Professional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholders
  • Strong data/order entry, keyboarding 55 wpm
  • Fluent in English
  • Organized self-starter with proven ability to co-ordinate and effectively follow up on multiple projects and assignments and meet all deadlines
  • Excellent ability to plan, organize and prioritize with attention to detail and accuracy
  • Proven ability to remain calm and work under pressure, resolve problems, and keep others informed of status updates
  • Proficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)
  • Team player with high integrity, values and a positive attitude


The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.


The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.


 

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  • Location
    Pedricktown, New Jersey
  • Department
    Sales/Sales Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    Competitive