Inside Sales / Customer Service / Order Entry

Sales/Sales Support · Compton, California
Department Sales/Sales Support
Employment Type Full-Time
Minimum Experience Mid-level
Compensation Competitive with benefits

About You


Do you have Inside Sales experience in the perishable food or meat industry?

Do you take pride in Customer Service, Order Entry and Inside Sales support?

Are you a great communicator and love to work in a dynamic, fast paced team environment?

Is your organization, accuracy and follow up skills part of your work DNA?


If so, you will be a great addition to our team that supports our premium protein lamb and beef sales across the Western USA. Read on and apply to this great opportunity in the Los Angeles area. 


About Us


The Lamb Company is a farmer owned cooperative that has been in business for over 50 years. We are a leading North American supplier of premium imported lamb brands and specialty meats to the top retail and food service customers. We pride ourselves on the highest safety and quality standards and offer products that are traceable from Pasture to Plate.


To learn more about our company, go to www.thelambcompany.com


Position Overview

The Inside Sales / Customer Service / Order Entry position drives shareholder value by providing timely and accurate inside sales support, customer service and order entry for high quality products that meet our specifications and consumer expectations. This position coordinates and expedites the sales process from entering orders through to order fulfillment for large national retailers or food service partners. Additionally, this position proactively implements processes and procedures to improve the efficiency and accuracy of our order entry and sales order fulfillment while delivering excellent customer service.

 

Major Responsibilities

  • Works closely with Sales Manager(s) to help create, implement and execute sales programmes, discounts, features, etc. that meet customer requirements
  • Processes orders through email and EDI, checks pricing, product number, inventory on hand for accuracy and completeness
  • Calls customers, takes orders over the phone, and completes sales order form
  • Calls customers for receivable collections and ensures accounts are current
  • Enters and allocates orders in inventory management system (Great Plains Dynamics)
  • Monitors orders and troubleshoots for any issues with inventory, fulfillment, or logistics
  • Enters and prints picking ticket
  • Provides sales staff with reports (stock status, sales reports, accounts receivable listings)
  • Answers incoming calls and questions from customers
  • Assists in inventory reconciliations
  • Maintains relationships with internal staff, external customers and third party warehouse employees
  • Builds sustainable customer relationships of trust through open and interactive communication
  • Ability to multi-task, prioritize and manage time effectively

Key Success Measures

  • Efficient and timely customer service, sales and accounts receivable support
  • Accurate and timely administration of documentation
  • Accurate and complete orders entered into Dynamics 
  • Ability to multi-task, prioritize and manage time effectively

Qualifications & Considerations for the Position

  • College or high school diploma
  • 5 years’ customer service and inside sales experience, preferably in the meat industry
  • Professional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholders
  • Strong data/order entry, keyboarding 55 wpm
  • Fluent in English
  • Organized self-starter with proven ability to co-ordinate and effectively follow up on multiple projects and assignments and meet all deadlines
  • Excellent ability to plan, organize and prioritize with attention to detail and accuracy
  • Proven ability to remain calm and work under pressure, resolve problems, and keep others informed of status updates
  • Proficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)
  • Team player with high integrity, values and a positive attitude


Only qualified candidates will be contacted for an interview.


NOTE: As an essential services employer, without the ability to work remotely, we require all workers to be fully vaccinated against COVID-19.


The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.


The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.

Thank You

Your application was submitted successfully.

  • Location
    Compton, California
  • Department
    Sales/Sales Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    Competitive with benefits